I’ve been using Mozy for my personal backup solution for nearly a year and a half. It is a great service that basically relieved me from ever worrying about my backups. It is a great service, but lately it has really gone down hill.
Starting about six months ago, I started having trouble where Mozy would just fail to backup for several days at a time. I’d get a message that it had been 3 or more days since the last successful backup. I’d have to manually start a bac kup several times before it would actually upload some files. After contacting Mozy support, it appeared that their latest auto-update had failed and my configuration and whatnot was corrupt. After a total uninstall, reinstall, and complete re-upload of all my data, things went back to normal for awhile.
Recently, I’ve been having a new problem. Whenever I would use Windows explorer, and would try to cut/copy/paste files around my hard drive, explorer.exe would crash. One day, while cleaning out files, I had at least 20 crashes in an hour. When I dug deeper I found the crash to be caused by mozy.dll. This time, a complete uninstall/reinstall didn’t fix the problem.
The straw that broke the camel’s back is when I opened the mozy status app and discovered that my backups were almost a month behind! And I wasn’t even getting notified that my backups had failed! Obviously, this is no longer worry free.
Switching to SugarSync
I happened to get my hands on an invite to SugarSync, so I decided to give that a try. It sounded like it would the answer to all my needs. Not only would it automatically backup all my files, but I could also sync between several computers (a function previously filled by FolderShare). Unfortunately, after trying it out for a few days I discovered two major issues:
- Files would fail to upload / sync regularly. I’d have to wait days for a file that I created on my desktop to show up on my laptop. That doesn’t bode well for the backups either.
- Many files would have issues with read locks. I’d constantly get error messages from files that were being updated but were still open (specifically: Quickbooks files & KeePass files). Both programs create temp lock files and keep the databases locked open while in use. SugarSync just couldn’t handle this and I was extremely worried about data corruption.
Switching to Carbonite
After about two months of these issues, I decided to try Carbonite. I switched my syncing back to Foldershare and installed the client. So far it has been terrific. I’ve got a laundry list of great pros:
- It has no problem handling locked open files
- It’s fast (uploads much faster than Mozy or SugarSync)
- It uploads changed files almost instantly (it doesn’t even seem to wait until night-time or anything)
- It has explorer integration to quickly decide what to backup (Mozy has integration for restoring, but backup/status)
- Best of all: It adds little dots to backed up folders in explorer. Yellow dots: files not yet backed up. Green dots: Everything a-ok.
The price is comparable to Mozy and I think will be worth every cent. Here’s to Carbonite!